FAQ's

Will Thomas Psychology Group PC (TPG) Accept My Insurance?

We understand that navigating your mental health benefits can be very confusing, and that is why we will work with you to understand your insurance benefits.  We are in-network providers with several insurance companies.  What that means is that we have contracted with these companies to provide mental health services to their members, and we agree to their contracted reimbursement rates.  In fact, you may have found us through your insurance company’s provider directory.  

 

However, if you have an insurance plan that we do not accept, you may still be able to use your out-of-network benefits.  Check with your insurance company to see if you are allowed to see a psychotherapist outside of your network.  

In your initial call to our office, we will ask for your health insurance card, date of birth, and other relevant information.  Then, we will contact your insurance company to check your benefits, including your copay amount.  One of our staff members will then reach out to you personally via a telephone call (and subsequent email communication if you cannot be reached directly) to provide you with your insurance benefits and to answer any questions you may have about moving forward with psychotherapy services with TPG.  If you decide to move forward, our staff will guide you through completing our various intake forms through our client portal.   

If you have an insurance plan we accept, we will process the insurance claims directly with your insurance company.  However, if you are using your out-of-network benefits, you may be responsible for submitting your own claims.  In that case, you would pay our session fee in full prior to the session, and then we will provide you with a monthly superbill (a detailed invoice outlining the services a patient receives).  You are then responsible for submitting your own claims.

What forms of payment does TPG accept?

Credit cards at this time only as long as our services are remote and online.  We use an online and HIPAA compliant app called Ivy to accept payment.  For your privacy, we do not require that you provide us with your credit card information.  Rather, you input that information directly into Ivy, and we will never have access to your credit card information.  Once you have registered on Ivy, we will charge you your copay or session fee after your session. 

How long do the sessions last?

Typically, sessions last for approximately 53-55 minutes. 

Does TPG see children?

While we have been trained to work with children and adolescents, at this time we only offer psychotherapy services to an adult population.  In the future, we may open our services up to individuals under 18 years of age.

Does TPG see patients in person?

At this time, due to the Covid pandemic, all of our sessions will be conducted remotely as your health and safety along with the health and safety of our clinicians are our priority.  We were initially concerned about seeing our patients remotely when the pandemic started, fearing that the online/remote platform would detract from the therapeutic experience.  On the contrary, the majority of patients have embraced the change and have been able to do good work and see viable results using this platform.

 

If you like having the in-person connection, hopefully in 2022 we will offer face-to-face psychotherapy in our Redlands and Pasadena locations. 

What is TPG’s treatment orientation?

We use the following treatment orientations in our practice depending on our patients’ needs:  Cognitive Behavioral Therapy (CBT), Eye-movement Desensitization & Reprocessing (EMDR) for trauma, Behavioral Therapy/Coaching for ADHD, Motivational Interviewing for health behavior change, Solution-Focused Therapy, Humanistic Therapy, Mindfulness, and Somatic Therapy (mind/body connection).

 

We provide psychotherapy for individuals, couples and families.  We do not provide psychological testing, custody evaluation, medication, or prescription recommendations nor legal advice; these activities are beyond our scope of practice and scope of competence.